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Incident affecting Gmail

Incident began at 2026-05-06 16:00 (times are in Coordinated Universal Time (UTC)).

Date Time Description
May 19, 2026 9:55 p.m. UTC

Summary

Gmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.

Description

We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.

Our engineering team has identified the issue and started rolling out a new version of Gmail Android release that contains the fix to unblock users.

Users already on the new app version will be able to Log In and Sync their accounts successfully.

We will provide more information by Thursday, 2026-05-21 17:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.

Workaround

Affected users can use Microsoft Web App to access the Inbox.
May 18, 2026 9:45 p.m. UTC

Summary

Gmail Android users using Microsoft Exchange Online accounts may fail to Log In and Sync due to authentication issues.

Description

We are experiencing an issue with Gmail Android client connecting with Microsoft Exchange Online accounts beginning on Saturday 2026-05-06.

Our engineering team has identified the issue and is actively working on rolling out a fix to unblock all the affected customers.

We will provide more information by Tuesday, 2026-05-19 15:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Impacted users may experience authentication and sync failures while using Microsoft Exchange Online accounts through Gmail App on Android devices.

Workaround

Affected users can use Microsoft Web App to access the Inbox.
May 16, 2026 2:05 a.m. UTC

Summary

Gmail Android users using Microsoft Exchange Online may fail to log in due to authentication issues.

Description

We are experiencing an issue with Gmail beginning on Saturday 2026-05-06.

Our engineering team continues to investigate the issue.

We will provide more information by Monday, 2026-05-18 15:00 US/Pacific with current details.

We apologize to all who are affected by the disruption.

Customer Symptoms

Impacted users may experience authentication failures while logging in to Microsoft Exchange Online through Gmail App on Android devices.

Workaround

Affected users can use Microsoft web app to access the Inbox.