Customer Support
Welcome to IGN Entertainment Customer Support! We're here to help you with questions about any IGN or GameSpy products and services. We’ve listed links to the most common questions our customers have. Select the link that best describes your question or fill in the form below.

Most Commonly Asked Questions


IGN Insider FAQ

Managing Your IGN Insider Account

FilePlanet FAQ

Managing Your Account on GameSpy ID

GameSpy Arcade Firewall FAQ

Get help from fellow gamers on IGN Boards or Forum Planet

Didn’t find your answer? Send us your question using the form below. Once you select the product you’re having a problem with, the form will ask you for the information we’ll need to help you!

Notes about Subscriber Priority Support
  • If you're a GameSpy subscriber, you qualify for Subscriber Priority Support. Login with your GameSpyID before completing the form to receive priority subscriber support.
  • IGN Insider inquiries receive priority subscriber support - login is not required.
* Required field are noted with a red asterisk "*".

Your Account

Enter your account information, the product or service you’re having an issue with and exactly what your problem is.
Click here to login and provide gamespy id information.
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Problem Description*



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